Our skybet terms introduction

Our skybet Platform Account Terms for Mobile Account Use

We support account verification, DANA and e-wallet Virtual Account deposit confirmation, and withdrawal request review through our skybet mobile account area.

Our terms explain how we manage account access, sportsbook activity, live-dealer tables, slot games, bonuses, payments, disputes, and jurisdiction limits. We write these terms from our operating position so our users can understand what we check before an account is opened, used, restricted, or closed.

We make our services available only where local law permits. Our users are responsible for verifying that access and use comply with their own jurisdiction's law before using skybet for football coverage, live casino rooms, esports markets, or wallet activity.

Our skybet account and payment details

Our skybet account-opening conditions

We require each account to be opened with accurate personal details, a working email address, and payment information that belongs to the same account holder. When our users join skybet, we may ask for KYC documents, phone confirmation, or email verification before wallet features are fully available. We may reject, pause, or close an account when the details are incomplete, misleading, duplicated, or not suitable under our policy.

We keep account credentials private and expect our users to protect passwords, device access, and recovery email accounts. If a password is lost, we provide a reset process through the registered email address. We do not ask for bank passwords, wallet PINs, or full device login credentials during account recovery.

Our skybet deposits and withdrawals

We support regional payment paths such as DANAe-wallet, mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, online payment, and e-wallet, subject to availability and account checks. We confirm deposits by matching the payment reference, account name, and selected rail before balance display changes. For mobile banking Virtual Account deposits, we may compare the bank reference with our internal transaction record.

We review withdrawal requests before release. Our review may include KYC status, wallet ownership, payment history, bonus conditions, and any unresolved account note. We do not describe withdrawal review as automatic because timing can depend on document clarity, provider handling, holiday traffic around Idul Fitri, or higher request volume during football periods such as Liga 1 and Piala AFF

Our skybet game and market rules

We provide sportsbook coverage for football, MotoGP, badminton, and esports titles such as Mobile Legends, Free Fire, and PUBG Mobile. We also provide live-dealer tables including blackjack, roulette, baccarat, and Dragon Tiger, plus slot categories such as Aviator, Sweet Bonanza, Gates of Olympus, Fortune Tiger, and Mahjong Ways. We publish rules inside each section where available, and our users must read the market or game notes before taking part.

We may void, correct, or settle activity according to our displayed rules when a technical issue, data error, interrupted live feed, or payment mismatch affects the account record. We do not promise any result from sportsbook markets, slot rounds, or live-dealer sessions. Our role is to record activity, show wallet movement, and apply our rules consistently.

• We may request KYC documents before deposits, withdrawals, or account recovery proceed.
• We may hold a request for review when payment details, device activity, or account records need checking.
• We may limit access where our services are not permitted by local law.

Our skybet bonus terms

We may provide a new-customer welcome offer, referral benefit, or category promotion from time to time. Under our policy, each bonus has its own terms, including eligibility, expiry, wallet category, turnover rules where applied, and withdrawal conditions. We may remove a bonus or related balance if we find misuse, duplicate accounts, false information, or activity that conflicts with the stated rules.

Our skybet policy on disputes and jurisdiction

We handle disputes through our support and operations review process. Our users can contact us through the official account channel or registered email with the account ID, transaction reference, payment rail, and a clear description of the issue. For payment questions from Jakarta, Surabaya, Bandung, Medan, or other locations, we may request screenshots from DANA, e-wallet, mobile banking, or another selected provider so we can compare the evidence with our records.

We review disputes by checking account logs, payment references, game records, sportsbook settlement data, live-dealer round details, and communication history. We may correct an account record when our review shows a processing error. We may also reject a dispute when the available records support the original settlement or when the claim is incomplete after we request more information.

We reserve the right to update these terms when our payment rails, account controls, legal requirements, or service categories change. We will apply the version of our terms that is active at the relevant time, unless a specific notice says otherwise. Continued access to skybet means our users accept the updated rules where local law permits access.

• We provide our services only in jurisdictions where access is allowed by applicable law.
• We do not offer our services in jurisdictions where online wagering is prohibited.
• We expect our users to check their local legal position before using our platform.